Have you ever seen the TV show Bridezillas? It starts with an introduction to a beautiful, blissful bride and her loving, supportive family. But then, somewhere along the way, a switch goes off and the pleasant bride-to-be turns into Bridezilla- mean spirited, demanding, lashing out at everyone around her. Usually, the people who get the worst of her abuses are the ones who are closest to her, helping to make her dream wedding come true.
I’ve also seen this same phenomenon in real estate. The buying and selling process can be very stressful. Especially, when things don’t go just right. Or, worse, when things go absolutely wrong. The stress can cause your most pleasant, friendly client to turn into a Sellerzilla or Buyerzilla in the blink of an eye. And much like the show, the folks who get the worst of the behavior are often the sales agents who have been working so hard to make the transaction work. Continue reading “When Conflict Arises”